Barclays Frequently asked questions

Contact us

If your turnover is less than £5m and you're looking to open an account with Barclays, then why not call us on 0800 515 462* to see how we can help.

* Lines are open Monday to Friday 8.30am to 6pm. To maintain a quality service, we may monitor or record phone calls. Call charges & information

What do I have to do to log in to Online Banking?

First of all, you'll need to be registered for Online Banking. Go to www.barclays.co.uk and select the 'Log in' button at the top-right corner of the page.

Step 1: Enter your Online Banking membership number. You can then either proceed with your PINsentry or your passcode & memorable word.

Step 2 (with PINsentry): Enter the last 4 digits of the card number on any of your Barclays debit cards or authentication card and then:

  1. Insert this card into the PINsentry card reader
  2. Press the IDENTIFY button
  3. Follow the prompts on the card reader: Enter your card's PIN into the card reader and press ENTER 
  4. Type the 8-digit code (without the space) that appears on the card reader into the box on the Online Banking screen

Step 2 (with passcode & memorable word)*: Enter your secret 5-digit passcode and select 2 letters we ask for at random from your memorable word. If you're having trouble, find out more about the common log-in problems and their resolutions.


*You'll need to have set up a passcode and memorable word previously using your PINsentry to use this log-in option. Find out more about setting these up.

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

Use of Barclays' trademarks by Transversal Corporation Limited is under licence from Barclays Bank PLC.