Barclays Frequently asked questions

Contact us

If your turnover is less than £5m and you're looking to open an account with Barclays, then why not call us on 0800 515 462* to see how we can help.

* Lines are open Monday to Friday 8.30am to 6pm. To maintain a quality service, we may monitor or record phone calls. Call charges & information

What is PINsentry?

PINsentry allows you to do more in Online Banking, as it provides another layer of security to your account. We offer both a PINsentry card reader device and Mobile PINsentry.

The PINsentry card reader is a device that allows you to use chip and PIN to access Online Banking and perform certain tasks. You use your card reader together with your Barclays debit card (or authentication card) to log in to Online Banking.

Mobile PINsentry 1 is a feature in Barclays Mobile Banking that you can use in the same manner as you would your PINsentry card reader. It offers you the same convenience as your card reader and the added flexibility that means you don't have to carry your card reader with you when you're out and about.

Find out how to upgrade to PINsentry

1 To use the app you need to be 16 or over and have a Barclays current account and a UK registered mobile number. You’ll also need a web-enabled iPhone or Android smartphone.

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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