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Please note that we cannot answer specific queries about your account here
Most commonly asked questions about: Day-to-day banking
- How can I update my personal contact details?
- How do I get a new PIN for my card?
- I've changed my name, what do I do?
- How do I stop or cancel a cheque or my chequebook?
- How do I send money abroad?
- What are the details of the Additions Active account travel insurance?
- How do I add someone to my account?
- What banking can I do at the Post Office?
- How do I personalise my debit card?
- Do you offer a basic bank account?