Most commonly asked questions about: Day-to-day banking
- How do I access details of my account, including my statement and balance?
- When are fees, charges and interest applied to my accounts?
- What is the cheque clearing cycle for Cash Card accounts and how long does it take?
- What is a Reserve and a Reserve Usage Fee?
- What are my account terms & conditions?
- I've changed my name, what do I do?
- Mobile Phone Insurance – is it available with Additions Active?
- How long do payments take to be made?
- What benefits does the Additions Active account offer?
- Do you offer wills or a will-writing service?
