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Your cash machine didn't give me my money but my account has been debited. What do I do?

You should contact a Barclays branch or call us on 0345 734 5345* (if you're registered for Telephone Banking) and provide us with:

  • Your card number
  • Sort code
  • Account number
  • The date and time you used the machine
  • The location of the machine
  • Whether it was a Barclays or another bank's machine
  • The amount of money you asked for
  • The amount of money you received (if any).

If we accept your claim, we’ll refund the money to your account within four working days (this could be up to 10 working days if the cash machine wasn’t a Barclays one). 

* To maintain a quality service, we may monitor or record phone calls. Call charges.  

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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