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My debit or credit card doesn't work. What should I do?

There are several reasons why your card isn’t working when you’re trying to make a payment or withdraw cash.

In store/withdrawing cash

  • Check your balance to make sure you have sufficient cleared funds in your account
  • A temporary systems problem may have prevented authorisation or the card details may have been input incorrectly by the retailer, so it’s worth trying again 
  • Your PIN may not be working – see our question on PINs

Using your card online

  • You may have entered your card details incorrectly. Try again, taking care to enter your details exactly as they appear on your card
  • A systems error may have prevented the online transaction from being processed, so it’s worth trying again
  • Some debit or credit card payments will require a second level of security validation, such as Verified by Visa. This system includes a link to follow if you’ve forgotten your password

If your card still doesn’t work, you can contact a branch or call Telephone Banking (if you're registered) on 0345 734 5345*. For Barclaycards, call Customer Service on 0800 151 0900* (landline) or 0333 200 9090* (mobile). 

* To maintain a quality service, we may monitor or record phone calls. Call charges.  

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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