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How do I claim on my travel insurance?

Stand alone Travel Insurance

For policies taken out from 29/11/10 (administered by FirstAssist Insurance Services Limited 1)

To claim on your policy, please call 0845 026 7198 (Monday to Friday 8am–8pm) when you return to the UK, or call +44 (0) 1422 327 198 from abroad.

For emergencies abroad, please call +44 (0) 208 763 3196. Lines are open 24 hours a day, 365 days a year.

For general queries or calls about existing claims, lines are open Monday to Friday 8am–8pm. Calls may be monitored or recorded. Read call charges info.

For policies taken out prior to 29/11/10 (administered by Aviva Insurance UK Limited 2)

To claim on your policy, please call 0800 068 8188 (Monday to Friday 8am–10pm, Saturday 8am–6pm, Sunday and Bank Holidays 10am–4pm) when you return to the UK.

For emergencies abroad, please call +44 (0) 1603 208 410. Lines are open 24 hours a day, 365 days a year.

For general queries or calls about existing claims, lines are open Monday to Friday 8am–10pm, Saturday 8am–6pm, Sunday & Bank Holidays 10am–4pm. Calls may be monitored or recorded. Read call charges info.

 

Current Account Travel Insurance

For Additions Active Travel Insurance (administered by Aviva Insurance UK Limited)

To report a general claim or obtain advice, call the 24-hour claims helpline on 0800 158 2385, or phone (+44) 1603 603 336 if calling from abroad.

In case of medical emergency, call the 24-hour helpline (UK) on 0800 158 2384 (fax 01603 603 338), or phone (+44) 1603 603 335 if calling from abroad.

For general queries or calls about existing claims, call 0800 158 2393. Lines are open Monday to Friday 8am–8pm and Saturday 9am–5pm. Calls may be monitored or recorded. Read call charges info.

For Additions Plus Travel Insurance (administered by Aviva Insurance UK Limited)

To report a general claim or obtain advice, call the 24-hour claims helpline 0800 051 3473, or phone (+44) 1603 208 033 if calling from abroad.

In case of medical emergency call the 24-hour helpline (UK) on 0800 158 2276 (fax 01603 208 036), or phone (+44) 1603 208 035 if calling from abroad.

For general queries or calls about existing claims, call 0845 300 1088. Lines are open Monday to Friday 8am–8pm and Saturday 9am–5pm. Calls may be monitored or recorded. Read call charges info.

For Premier Life Travel Insurance (administered by Aviva Insurance UK Limited)

To report a general claim or obtain advice, call the 24-hour claims helpline on 0800 158 2271, or phone (+44) 1603 603 173 if calling from abroad.

In case of medical emergency call the 24-hour helpline (UK) on 0800 158 2268, or phone (+44) 1603 605 172 if calling from abroad.

For general queries or calls about existing claims, call 0800 158 2277. Lines are open Monday to Friday 8am–8pm, Saturday 9am–5pm. Calls may be monitored or recorded. Read call charges info.

Please note that Additions Active Travel Insurance and Premier Life are no longer on sale.

If you have added travel insurance as part of a feature from the Features Store, please see either Travel Pack, Travel Pack Plus or Premier Travel Pack Plus for the correct phone number to call. If you are unsure of which Pack you have, please log in to Online Banking and view the 'My Choices' menu.

1 First Assist Travel Insurance policies start with prefix BTW/BTT

2 Aviva Travel Insurance policies start with prefix BTA

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

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