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Most commonly asked questions about: Online Banking
- Can I use an Online Statement as proof of address?
- Can I see statements going further back in Online Banking?
- How do I set up Direct Debits and standing orders online?
- I've been asked for a security code from my bank card. Where is it?
- How do I change my Online Banking passcode or memorable word?
- How do I order a chequebook online?
- How much notice do I need to give to cancel standing orders, Direct Debits and future-dated payments?
- Can I delete payees in Online Banking?
- How do I get a statement that's not available online?
- My PINsentry card reader says: 'This card is not accepted' or 'Card is not responding'. What do I do?