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Most commonly asked questions about: Online Banking
- Will my Online Statement look the same as my paper statement?
- How will I know when my Online Statement is available for viewing?
- Why didn't my log-in details get saved last time I logged in to Online Banking?
- What is an Online Statement and what are the benefits?
- Why can't I see a future-dated payment I set up in Online Banking?
- What happens on the 'Forgotten log-in details' screen of Online Banking if I've lost my log-in details?
- Can I still use the branch or phone to contact the bank if I have Online Banking?
- Do I get charged for Online Statements?
- What software do I need to view my statements online?
- Do I need to plug the PINsentry card reader into my computer?