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What happens if I lose or break my PINsentry card reader?

It’s not much fun seeing your PINsentry card reader crushed under the wheels of a car but if you do break or lose it, we can send you a new one. There is a charge though and we’ll let you know what it is when you contact us.

Call the Online Banking Helpdesk on 0845 600 2323* (outside the UK dial +44 2476 842063) and they’ll sort things for you. The lines are open Monday to Sunday 7am-11pm.

You can also visit your nearest branch to order a new card reader.

If you need to log in to Online Banking before your new card reader arrives, you can either borrow a card reader from someone else or log in using Basic Access. Alternatively, you can manage your money by visiting your branch or calling Telephone Banking on 08457 555555* if you’re registered.

* Read call charges info. To maintain a quality service, we may monitor and record phone calls. 

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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