What happens if I lose or break my PINsentry card reader?
A replacement PINsentry card reader can be issued but please note that there may be a charge for it. You will be advised of any charges.
You can call the Online Banking Helpdesk or visit your nearest branch to order a new PINsentry card reader.
Call 0845 600 2323 (outside the UK dial +44 2476 842063). Lines are open Monday to Sunday 7am-11pm. Read call charges info. To maintain a quality service, we may monitor or record phone calls.
