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What happens if I lose or break my PINsentry card reader?

Don’t worry – if you’ve lost or broken your PINsentry card reader, you can easily order a new one. There are several ways you can do this.

  • Call us on 0345 600 2323 (outside the UK dial +44 247 6 84 2063) *. Lines are open Monday to Sunday 7am-11pm
  • Visit your nearest branch and request one in person
  • Online if you’re registered for Online Banking. Simply log in with your memorable word or using your Mobile PINsentry if you have the Barclays Mobile Banking app 1

Please note that there may be a cost for replacing your card reader, which we’ll tell you about when you order the replacement.

By the way, nobody can access your account by taking your PIN reader, so you don’t have to be concerned about the security of your account.

1. Terms, conditions & restrictions apply. You must have a Barclays current account and be aged 16 or over to use Barclays Mobile Banking.

* To maintain a quality service, we may monitor or record phone calls. Call charges 

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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