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How do I set up Direct Debits and standing orders online?

Standing orders and Direct Debits - they're regular payments that come out of your account every month or so. But while they look alike, there are crucial differences that affect how you manage them.

Keeping it simple, you have more control over standing orders because you set them up. You can't set up a Direct Debit - that's done by the company you're paying once you've agreed they can do it. They can also amend the amount they charge you through the Direct Debit as long as they give you advance notice.

Managing standing orders online:

  • If you're an Online Banking member, setting up a standing order is simple. Just log in to Online Banking and go to the ‘Account services' tab in the top blue menu bar to find the standing orders link. You can also amend and cancel standing orders.

Managing Direct Debits online:

  • You won't be able to set up Direct Debits or amend them in Online Banking because that's the job of the company you're paying. And that's true of any bank.
  • You can cancel Direct Debits online. Just log in to Online Banking and go to the ‘Account services' link in the top blue menu bar and select the option you need. Then follow the instructions.
  • Make sure you tell the company you're paying that you want to cancel the Direct Debit if they don't know already or they may keep trying to take money from your account.

You can cancel standing orders and Direct Debits online but you will need to give us at least one working day's notice before the payment is due to come out of your account - and before 5.30pm on that day. For example, if you want to cancel a payment that's due on Monday, tell us before 5.30pm on Friday. However, there is still no guarantee that a payment can be stopped in time.

If you want to set up a new standing order by post, print and complete the regular payments form ** and return it to the address shown on the form.

* To maintain a quality service, we may monitor and record phone calls. Read call charges info

** Adobe® Acrobat Reader is required to view/print the form. If you have this installed but cannot read the document, you will need to download a more up-to-date version of Acrobat Reader. For information on accessibility, visit access.adobe.com.

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