Can I update personal contact details online?
You can update your telephone numbers and email address in Online Banking if you use PINsentry to log-in. Just go to Change Contact Details in the left-hand menu of your At a Glance page.
To change address, download the change of address form, complete it in full and send to the address on the form.
You can also call Telephone Banking if you're registered or visit your local branch with the correct ID, such as passport or driving licence and utility bills and recent bank statements that include your address. For joint accounts, both parties must confirm the change of address for their details to be updated.
For security and your protection, please don't email any changes to your personal details such as change of address as we won't be able to act on them.
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