Ask a question

My PINsentry card reader says 'PIN locked'. What does this mean?

You get 3 chances to enter your PIN correctly. If you enter the wrong PIN 3 times, your debit card will be locked.

To unlock the PIN, you need to visit a cash machine. You also need to know the correct PIN. At any UK ATM, select ‘PIN services’ and follow the instructions.

Get an instant PIN reminder if you can’t remember your PIN.

If you live abroad and locked your PIN, we may need to send you a new card. For details, call Telephone Banking on +44 24 7684 2100 (if you’re registered). To maintain a quality service, we may monitor or record phone calls. Call charges

How would you rate the usefulness of this answer

Poor Excellent
Powered by Transversal

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

Use of Barclays' trademarks by Transversal Corporation Limited is under licence from Barclays Bank PLC.