Are you looking for information on ISAs? Find out more here
Please note that we cannot answer specific queries about your account here
Most commonly asked questions about: PINsentry
- Do I need to plug the Online Banking PINsentry card reader into my computer?
- How often do I need to use the PINsentry card reader?
- Why have I received a PINsentry device?
- Should I know anything else regarding PINsentry security in Online Banking?
- Are there any times when I don't have to use the PINsentry card reader in Online Banking?
- Which way round do I put my card into the PINsentry card reader?
- Does the PINsentry card reader synchronise with the computer when banking online?
- How long will I have to wait to get my interim statement?
- Will PINsentry affect making other online purchases?
- If I cannot use the PINsentry card reader due to a disability, what do I do?