Barclays Frequently asked questions

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What is happening with the ideas I provided before the pilot where you haven’t made any changes?

We'll be introducing a gradual programme of change over the next 12 months and will keep you fully informed ahead of any changes. We'll also offer you the chance to participate in pilot schemes and give direct input into how the Online Banking site will work. For a lot of the feedback we received you'll see we've made changes to the site. The new features that we didn't get time to include but that you've told us you'd like are:

  • Auto-tab between fields
  • Update more of your personal details held by Barclays
  • Include more ways for navigating forward and back between screens
  • Search my transactions from further back than 31 days
  • Order foreign currency online
  • Change the order in which my accounts are shown
  • Transfer money internationally using Online Banking
  • Have the option to switch to paperless statements

We'll be including all these things in future designs.

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