Someone has accessed my account online. What can I do?
If you think this has happened, call the Online Banking Helpdesk on 0845 600 2323* immediately. If you've lost your membership or passcode details they will replace them. The line's open every day from 7am-11pm. Outside the UK dial +44 247 684 2063.
If you suspect anyone has used your Online Banking account without your permission, talk to the helpdesk rather than ignore your suspicions.
* To maintain a quality service, we may monitor or record phone calls. Read call charges info.
