It's difficult to remember my log-in details. What can I do?
To make log-in easier, you can save your membership number and surname when you log-in. Next time you log-in these membership details will be displayed so you won't have to type them in again. These are only one part of your log-in details so it's safe to do this.
If you don't use PINsentry to access Online Banking, you will also have to enter your five-digit passcode and select two random letters from your memorable word. As this is a security check, you must never write down or reveal these details to anyone. To make it easier to remember, choose a memorable word that is linked to events, places or names that are personal to you (but try to avoid obvious ones like the name of your partner).
You can change your five-digit passcode and memorable word to something easier to remember once you've logged in by selecting 'Customise my online account settings' from the menu.
