Most commonly asked questions about: Personal Banking
- What is the cheque clearing cycle and how long does it take?
- How do I contact customer services?
- How do I set up Direct Debits and standing orders?
- Can I log on without my PINsentry card reader?
- International payments and transfers. How do I receive money from abroad?
- How do I set up, change or cancel regular payments - standing orders and Direct Debits?
- Lost and stolen cards: What should I do?
- How can I get new chequebooks and paying-in books?
- International payments & transfers: How do I send money abroad?
- Can I use my debit card abroad?
