Barclays Frequently asked questions

How do I cancel a Direct Debit?

There are a number of ways to cancel your Barclays Direct Debit, but first you’ll also need to tell the company who you usually pay that you’ll be cancelling your Direct Debit, and pay them any money you owe.

To cancel a Direct Debit, you’ll need to let us know before 5.30pm at least 1 working day before the payment’s due to leave your account. For example, if you want to cancel a payment that’s due on Monday, you’ll need to let us know before 5:30pm on Friday.

You can cancel your Direct Debit in the following ways:

Online Banking
Log in to Online Banking, select the option to amend or cancel payments and follow the instructions. Make sure you don’t cancel all your Direct Debits, just the one that you no longer want to pay.

Barclays Mobile Banking app
Log in to your Barclays Mobile Banking app, select ‘Account management’ and then ‘Manage payments’. Then tap ‘Direct Debits’. Choose the account your payment comes from. You’ll see a list of Direct Debits for this account – select the one you want to cancel and follow the instructions.

Telephone Banking
You can cancel your Direct Debit using Telephone Banking on 0345 734 5345 (outside the UK +44 247 684 2100) * (if you’re registered).

In branch
Or you can cancel your Direct Debits in a branch.

* To maintain a quality service, we may monitor or record phone calls. Call charges

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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