Barclays Frequently asked questions

How can I amend or cancel a direct debit or Standing order?

You can set up and amend standing orders using Online Banking. A Direct Debit is actually set up by the company you're paying, once they have your agreement, so you cannot set them up or amend them online. You can view what Direct Debits and standing orders have been set up on your account using Online Banking - and you can cancel them too.

To view these, go to 'Change Payments' from the 'I Want To...' dropdown menu. You'll then be able to view a list of all the outstanding payments, standing orders and Direct Debits on the account you specify. From this list you can look at a specific Direct Debit, see when the last payment was made and cancel it. If you cancel a Direct Debit, you should also inform the company the Direct Debit is set up with.

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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