Barclays Frequently asked questions

How can I change my address online?

If you need to change any of your contact details, log in to Online Banking, go to Account services from the top blue menu and then select 'Change contact details' from the 'Customise my site' menu. You can also update your personal contact details from the 'My Details' tile on your Accounts homepage.

You can update the following contact details online:

  • Your email address
  • Your phone number(s)
  • Your address

You'll need to have your PINsentry card reader or Mobile PINsentry to update your phone number or home address. You'll also need to have a Barclays current account or savings account to update your address online.

You can also tell us how you'd like us to keep you informed about our products and services – by online banking, telephone, email, text or post.

If you're unable to change your address online, you can:

  • Download the change of address form*, complete it in full and send it to the address on the form
  • Call us if you're registered for Telephone Banking on 0800 111 777** – remember to have your passcode with you
  • Drop in to your nearest branch – you’ll need to take a valid Barclays debit card (make sure you know your PIN), full passport, EU photocard driving licence or EU national ID card to confirm your identity.
  • If you have a joint account, you can update the account address and your customer address online. The other account holder(s) will need to contact us separately to update their customer address(es).

    Please don't email us any requests to change your contact details – they’re not secure so we can’t act on them.

    * To view PDF files, you will need a PDF file viewer installed on your computer.

    ** To maintain a quality service, we may monitor and record phone calls. Call charges.

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    Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

    Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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