Barclays Frequently asked questions

How can I update my personal contact details?

Using Online Banking:

  • Log in and select the ‘Account services’ menu. You’ll then need to select ‘Change contact details’ from the ‘Customise my site’ menu, then ‘My Details’ on your accounts homepage
  • To update your email address or phone number, you’ll need to authorise the change using your PINsentry card reader or Mobile PINsentry

If you need help, you can call us on 0345 600 2323 (outside the UK +44 247 684 2063) * or visit your nearest branch.

If you have a mortgage or Barclaycard as well as a Barclays current account, you’ll need to visit a branch to update your details.

Using the Barclays Mobile Banking app:

  • To amend your mobile number or email address, select ‘Account management’, ‘View all options’ then ‘Your details’ from your home screen

By phone:

  • If you’re registered for Telephone Banking, call us on 0345 734 5345 (outside the UK +44 247 684 2100) *

In branch:

  • You’ll need to bring your Barclays debit card and a valid form of photo ID

Issues when you update your contact information online?

* To maintain a quality service, we may monitor or record phone calls. Call charges

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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