How much notice do I need to give to cancel standing orders, Direct Debits and future-dated payments?
The amount of notice required depends on what type of payment you need to cancel.
- To cancel a standing order or Direct Debit in Online Banking, we’ll need 1 working day’s notice before the payment is due to leave your account and this must be before 5:30pm. For example, if you want to cancel a payment that’s due on Monday, you’ll need to let us know before 5:30pm on Friday.
If you need to cancel the payment after this time, contact your branch or Telephone Banking on 08457 555 555 * (if you’re registered).
If you’re cancelling a Direct Debit, remember to notify the company you’re paying so they don’t try to take the payment from your account.
- To cancel other payments, log in to Online Banking (if you’re registered) and go to ‘Account Services’ in the top blue menu bar. Select ‘Standing orders, direct debits, future payments & transfers' under the ‘Manage payments & transfers’ section. Then follow the instructions to cancel the payment
* To maintain a quality service, we may monitor or record phone calls. Call charges