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How can I log in to Online Banking without my PINsentry card reader?

If you don't have your PINsentry card reader, you can still access Online Banking.

  • Use Mobile PINsentry. It's included in the latest version of the Barclays Mobile Banking app but you'll first need to have used the PINsentry card reader at least once before using the mobile version. Find out more about Mobile PINsentry.
  • Log in with your passcode and memorable word. This option is only available if you've already set up your passcode and memorable word.
  • Call Telephone Banking. If you're registered with the service, call 08457 555 555 2 to do your banking
  • If you need to order an additional or replacement PINsentry card reader, call the Online Banking helpdesk on 0845 600 2323 3 (outside the UK dial +44 2476 842063) or visit your nearest branch.

 

1 To use the app you need to be 16 or over and have a Barclays current account and a UK-registered mobile number. You'll also need a web-enabled iPhone or Android smartphone.

2 You can talk to an advisor Monday to Sunday 7am-11pm. To maintain a quality service, we may monitor or record phone calls. Read our call charges info.
2 Lines are open 24 hours every day. To maintain a quality service, we may monitor or record phone calls. Read our call charges info.

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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