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What should I do if I’m having problems logging in to Online Banking?

Head to our Online Banking log-in page, where you’ll find tips on how to use your PINsentry card reader. You’ll also find out how to log in if you’ve either lost your PINsentry or don’t have it to hand.

You can also watch our Online Banking video guides or, if you prefer to read the information, visit our Logging in to Online Banking page.

If you’re having problems with your computer or browser and you’re not registered for Barclays Mobile Banking or Telephone Banking, you could try logging in to our mobile site.

If you still need help or have any questions, call us on 0345 600 2323 (outside the UK dial +44 2476 842063).

To maintain a quality service, we may monitor or record phone calls. Call charges.

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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.

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