Please note that we cannot answer specific queries about your account here
Most commonly asked questions about: Personal Banking
- What are the opening hours of my branch?
- International payments and transfers. How do I send money abroad?
- How do I change address and contact details with you?
- IBAN & SWIFTBIC codes: What are they?
- How do I pay someone using Online Banking?
- Do you have a branch locator?
- How do I find the address or phone number of my local branch?
- What is the cheque clearing cycle and how long does it take?
- How do I register for or upgrade to PINsentry?
- Can I log on without my PINsentry card reader?
